SMS, email, WhatsApp, RCS, voice, and chat — unified in one CRM-powered inbox. Campaign builder, AI agents, and audience segmentation. Built into iMenuApps® from day one.
Every channel
No more juggling separate platforms. Every conversation routes into one inbox — whether it comes in via SMS, an email reply, WhatsApp, RCS, voice, or your website chat widget.
10DLC-registered, TCPA-compliant bulk and 1:1 messaging. Open rates that email can't touch.
Transactional and marketing email via iMenuMailer — auto pre-flight validation, cross-tenant bounce cache, AI send-time optimization.
Meta-verified Business API. Interactive buttons, catalog integration, message templates. Available as an add-on.
Rich messaging with images, cards, quick replies, and verified sender badges — where supported by the carrier.
Inbound call routing, AI answering, call recording, voicemail-to-text. Powered by iMenuNexus UCaaS.
Embeddable widget with AI agent active from the first message. Conversations land in the same inbox as everything else.
Platform features
The tools that replace Podium, Mailchimp, HubSpot, and a separate helpdesk — combined, without the integration tax.
Contacts, companies, deals, pipelines, and activity timelines — all shared with iMenuRevenue, iMenuPayFlex, and iMenuReservations. One record, no sync required.
Design once, send across all channels. A/B test subject lines, content, and send times. AI suggests the best channel per segment based on engagement history.
SalesAgent, CustomerServiceAgent, and AnsweringServiceAgent handle inbound 24/7. Language auto-detected. Escalation to a human with full context when needed.
Open rates, CTR, reply rates, revenue attribution, and pipeline velocity — all in one dashboard. No separate BI tool required for message performance.
Rule-based and AI-assisted segments. Segment by purchase history, location, engagement score, or any CRM field. Auto-refresh keeps segments current.
Turn any conversation into an action. Assign to a team member, set a due date, pin to a contact record. Nothing falls through the cracks.
TCPA, GDPR, and CAN-SPAM compliance is default — not an add-on. Consent capture, suppression lists, unsubscribe processing, and audit log on every send.
AI agents auto-detect the customer's language and respond in it. Your team replies in English. Your customer reads their language. All 12 iMenu locales supported.
Built-in CRM
The Engage360 CRM is the same contact record used by iMenuRevenue (invoices), iMenuPayFlex (payments), and iMenuReservations (bookings). Update a customer's phone number once — it's updated everywhere. No Zapier. No HubSpot sync. No duplicate data.
Simple pricing
14-day free trial on all paid plans. No credit card required to start. Cancel anytime.
Add-ons — available on Professional and higher
From merchants using Engage360
"We replaced Podium, Mailchimp, and a separate CRM. Engage360 handles everything — reservation confirmations, review requests, SMS campaigns — in one place at a fraction of the cost."
"The WhatsApp integration alone paid for the subscription. Customers reply to order confirmations and our team handles it in the same inbox as email. Nobody falls through the cracks."
"We run campaigns across SMS, email, and RCS from one builder. Open rates went up 40% when we stopped spray-and-pray and started using the AI segment suggestions."
Common questions